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Dialogic Media Gateway
Configuration Note (MG1000 &
MG2000) for Messaging Interaction
Center
Technical Reference
Customer Interaction Center® (CIC)
VONEXUS Enterprise Interaction Center™ (Vonexus EIC)
Messaging Interaction Center™ (MIC)
Version 2.4
Last updated October 3, 2008
(See Change Log for summary of change made to this document since GA.)
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Sommario

Pagina 1 - Dialogic Media Gateway

Dialogic Media Gateway Configuration Note (MG1000 & MG2000) for Messaging Interaction Center Technical Reference Customer Interaction Center

Pagina 2 - Abstract

Dialogic Media Gateway Configuration Note 10 of 32 © 2007 Interactive Intelligence, Inc. Click Next Here, you can opt to skip the Firmware downl

Pagina 3

Dialogic Media Gateway Configuration Note 11 of 32 © 2007 Interactive Intelligence, Inc. consistency, it is recommended that you keep all gateways

Pagina 4

Dialogic Media Gateway Configuration Note 12 of 32 © 2007 Interactive Intelligence, Inc. If you are downloading Firmware files, this page will sho

Pagina 5 - Table of Contents

Dialogic Media Gateway Configuration Note 13 of 32 © 2007 Interactive Intelligence, Inc. Depending on the model gateway selected, there may be opt

Pagina 6

Dialogic Media Gateway Configuration Note 14 of 32 © 2007 Interactive Intelligence, Inc. Select the appropriate PBX integration on this page. If

Pagina 7 - 1 Important Notes

Dialogic Media Gateway Configuration Note 15 of 32 © 2007 Interactive Intelligence, Inc. This page only shows if you are using a Serial Integratio

Pagina 8 - 4 Install

Dialogic Media Gateway Configuration Note 16 of 32 © 2007 Interactive Intelligence, Inc. This page maps current gateway IP addresses to their new

Pagina 9

Dialogic Media Gateway Configuration Note 17 of 32 © 2007 Interactive Intelligence, Inc. This page is used to let you specify IP information for y

Pagina 10

Dialogic Media Gateway Configuration Note 18 of 32 © 2007 Interactive Intelligence, Inc. Here, you can enter the IP addresses of each MIC server t

Pagina 11

Dialogic Media Gateway Configuration Note 19 of 32 © 2007 Interactive Intelligence, Inc. On this page, you see the various tasks that this wizard

Pagina 12

Abstract This white paper describes configuring the Dialogic Media Gateways for use with Messaging Interaction Center™ (MIC) using the MIC Deploymen

Pagina 13

Dialogic Media Gateway Configuration Note 20 of 32 © 2007 Interactive Intelligence, Inc. The green check box indicates that configuration complete

Pagina 14

Dialogic Media Gateway Configuration Note 21 of 32 © 2007 Interactive Intelligence, Inc. Default Command File As mentioned earlier, one of the f

Pagina 15

Dialogic Media Gateway Configuration Note 22 of 32 © 2007 Interactive Intelligence, Inc. Notes We have found, especially in long haul situations,

Pagina 16

Dialogic Media Gateway Configuration Note 23 of 32 © 2007 Interactive Intelligence, Inc. Value 200 5.x Firmware Page SIP 6.x Firmware Page VoIP -&

Pagina 17

Dialogic Media Gateway Configuration Note 24 of 32 © 2007 Interactive Intelligence, Inc. 6 How to use ACSyslog for DMG Tracing 1. Unzip the ACSys

Pagina 18

Dialogic Media Gateway Configuration Note 25 of 32 © 2007 Interactive Intelligence, Inc. a. That setting resides under the first section titled Lo

Pagina 19

Dialogic Media Gateway Configuration Note 26 of 32 © 2007 Interactive Intelligence, Inc. 11. Next click this button to reduce the ACSyslog to the s

Pagina 20

Dialogic Media Gateway Configuration Note 27 of 32 © 2007 Interactive Intelligence, Inc. Audio Path Always-In Audio section of SIP Line in IA The

Pagina 21

Dialogic Media Gateway Configuration Note 28 of 32 © 2007 Interactive Intelligence, Inc. 7. Call subscriber setup to use Follow Me, and verify whe

Pagina 22

Dialogic Media Gateway Configuration Note 29 of 32 © 2007 Interactive Intelligence, Inc. • Test case 8 not tested Mitel 3300 Q.SIG: URL to In

Pagina 23

Copyright and Trademark Information Copyright ©1994 – 2007 Interactive Intelligence Inc. All rights reserved. Interactive Intelligence®, Interaction

Pagina 24 - Configuration Note 24 of 32

Dialogic Media Gateway Configuration Note 30 of 32 © 2007 Interactive Intelligence, Inc. transferred to it. This feature is optional, and indicate

Pagina 25 - Configuration Note 25 of 32

Dialogic Media Gateway Configuration Note 31 of 32 © 2007 Interactive Intelligence, Inc. NEC 2000 IVS2 Digital Set Emulation (Set Type: DTerm III):

Pagina 26 - 6.1.2 By Date/Time

Dialogic Media Gateway Configuration Note 32 of 32 © 2007 Interactive Intelligence, Inc. Mitel SX-2000 No No ININ Confirmed Super Set 430 Mit

Pagina 27

Interaction Center Platform Statement This document may describe Interaction Center (IC) features that are not available or licensed in your IC produ

Pagina 28

Table of Contents Change Log ...

Pagina 29

This document applies to one or more Interactive Intelligence and/or Vonexus products. Vonexus is a wholly owned subsidiary of Interactive Intelligenc

Pagina 30

Dialogic Media Gateway Configuration Note 7 of 32 © 2007 Interactive Intelligence, Inc. Dialogic Media Gateway Configuration Note (MG1000 & MG2

Pagina 31 - 9 PBX Integration Matrix

Dialogic Media Gateway Configuration Note 8 of 32 © 2007 Interactive Intelligence, Inc. 3 Validated Firmware Version v5.1.139 (5.1 SU 2) v5.1.140

Pagina 32

Dialogic Media Gateway Configuration Note 9 of 32 © 2007 Interactive Intelligence, Inc. The wizard asks for specific information about the machine

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