Dialogic 4000 SERIES Manuale Utente

www.dialogic.comDialogic® 4000 Media Gateway Series Reference GuideMarch 2011 64-0347-07

Dialogic® 4000 Media Gateway Series Reference Guide Page 10 Dialogic® Diva® Media Board featuresThis list includes only features relevant for the Dial

Dialogic® 4000 Media Gateway Series Reference GuidePage 100 4. Configure the D-Channel Protocol of the PBX. In the example, PBX.Q.SIG E1-(QSIG) is sel

Use Case ExamplesPage 101• Maximum extension digits: Select the maximum number of extension digits that are provided.• International prefix: Enter the

Dialogic® 4000 Media Gateway Series Reference GuidePage 102 11. Under SIP Peers, click Add new peer, and configure the following parameters:• Name: En

Use Case ExamplesPage 103Under Address Normalization for Condition Processing (Using Source Dialplan), configure the following parameters:• Destinatio

Dialogic® 4000 Media Gateway Series Reference GuidePage 104 Using the Gateway Computer Between the PBX/PSTN and Microsoft® Office Communications Serve

Use Case ExamplesPage 1057. Configure the D-Channel Protocol of the PRI line connected to the PSTN. In the example, Europe/other countries, Euro-ISDN

Dialogic® 4000 Media Gateway Series Reference GuidePage 106 • Name: Enter a unique name to easily identify the dialplan.• Country code: Enter the coun

Use Case ExamplesPage 107• National prefix: Enter the national prefix that needs to be dialed for long distance calls within the country in which the

Dialogic® 4000 Media Gateway Series Reference GuidePage 108 • To configure the PSTN-specific parameters, click Details at the right of the controller

Use Case ExamplesPage 10913. Under SIP Peers, click Add new peer, and configure the following parameters:• Name: Enter a unique name to easily identif

Dialogic® 4000 Media Gateway FeaturesPage 11Q.SIG features• Support for generic Q.SIG according to ECMA and ISO (For more information, see "Suppl

Dialogic® 4000 Media Gateway Series Reference GuidePage 110 14. Create an address map for the SIP to PSTN direction to remove the outside access digit

Use Case ExamplesPage 11116. Create the route from Microsoft® Office Communications Server 2007 to the PSTN first. To do so, open the Routing section,

Dialogic® 4000 Media Gateway Series Reference GuidePage 112 17. Configure the route from Microsoft® Office Communications Server 2007 to the PBX. To d

Use Case ExamplesPage 11318. Create the route from the PSTN/PBX to Microsoft® Office Communications Server 2007. To do this, click Add and Configure t

Dialogic® 4000 Media Gateway Series Reference GuidePage 114 Using the Gateway Computer Between the PSTN and PBX/Microsoft® Office Communications Serve

Use Case ExamplesPage 1151. Open the Dialogic® Diva® Configuration Manager. To do so, click Start > Programs > Dialogic Diva > Configuration

Dialogic® 4000 Media Gateway Series Reference GuidePage 116 5. Click either the board icon or the name of the first Diva Media Board line (the PRI lin

Use Case ExamplesPage 1178. Open the Dialplans section, click Add, and configure the following parameters for the dialplan: • Name: Enter a unique nam

Dialogic® 4000 Media Gateway Series Reference GuidePage 118 • To create the first address map for incoming calls from the PSTN, open the Address Maps

Use Case ExamplesPage 119• To create the second address map for outgoing calls to the PSTN, click Add again, and configure the following parameters:•

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Dialogic® 4000 Media Gateway Series Reference GuidePage 120 • The third address map is only necessary if the PBX is configured as if it is still conne

Use Case ExamplesPage 121Under Called Address rules, configure the following parameters:• Address Condition in the Calling address rules section: Ente

Dialogic® 4000 Media Gateway Series Reference GuidePage 122 • The fifth address map is necessary to map the number of unassigned internal numbers to t

Use Case ExamplesPage 123• To configure PSTN-specific parameters, click Details at the right of the controller connected to the PSTN line, and configu

Dialogic® 4000 Media Gateway Series Reference GuidePage 124 Leave the remaining parameters at their default values.Click OK to save the settings and c

Use Case ExamplesPage 12512. Create a SIP peer for the Microsoft® Mediation Server installed on the gateway computer. To configure this SIP peer, open

Dialogic® 4000 Media Gateway Series Reference GuidePage 126 • Create the route from the PSTN to Microsoft® Office Communications Server 2007 first. To

Use Case ExamplesPage 127• Name: Enter a unique name to easily identify the route.• Source: Select both controllers as sources.• Destination: Select t

Dialogic® 4000 Media Gateway Series Reference GuidePage 128 • Name: Enter a unique name to easily identify the route.• Source: Select the PSTN control

Use Case ExamplesPage 129Under Address Normalization For Condition Processing (Using Source Dialplan), configure the following parameters:• Number for

Initial Configuration and License ActivationPage 13CHAPTER 3Initial Configuration and License ActivationInitial Log OnThe initial configuration allows

Dialogic® 4000 Media Gateway Series Reference GuidePage 130 Under Address Normalization For Condition Processing (Using Source Dialplan), configure th

Use Case ExamplesPage 1312. In the Diva web interface, click Board configuration on the left hand side to open the Available Diva Boards page. 3. Clic

Dialogic® 4000 Media Gateway Series Reference GuidePage 132 • To create the a codec profile for the Lync Server, open the Codec Profiles section, clic

Use Case ExamplesPage 133• To create a codec profile for the FSX ATA, open the Codec Profiles section, click Add, and configure the following paramete

Dialogic® 4000 Media Gateway Series Reference GuidePage 134 8. Create a dialplan that reflects the PSTN dialing rules for the T1 trunks connected to t

Use Case ExamplesPage 1359. Create an address map for calls from the FXS ATA to the Lync Server, to make them appear like internal Lync Server calls.

Dialogic® 4000 Media Gateway Series Reference GuidePage 136 • Optionally enable Stop on match to have the gateway stop searching for matching rules wh

Use Case ExamplesPage 137• Configure Controller 2 by using the same settings you specified for Controller 1, except for the value of the Name paramete

Dialogic® 4000 Media Gateway Series Reference GuidePage 138 • Create the first SIP peer for the Lync Server. To do this, open the SIP Peers section, c

Use Case ExamplesPage 139Under Enhanced, configure the following parameters:• Default peer for received SIP calls: Enable this parameter. • Codec prof

Dialogic® 4000 Media Gateway Series Reference Guide Page 14 Device Unique ID (DUID)The DUID binds the installed Diva SIPcontrol software to your compu

Dialogic® 4000 Media Gateway Series Reference GuidePage 140 • Create the second SIP peer for the first ATA extension. To do this, open the SIP Peers s

Use Case ExamplesPage 141• Name: Enter a unique name to easily identify the SIP peer.• Peer type: Select Grandstream HT-502 from the dropdown menu.• H

Dialogic® 4000 Media Gateway Series Reference GuidePage 142 • Create the first route to block numbers from the PSTN that have the same extension as th

Use Case ExamplesPage 143Under Conditions, click Add, and in Calling number, enter the regular expressions that match the extensions for the ATA inclu

Dialogic® 4000 Media Gateway Series Reference GuidePage 144 • Create the third route to have all call transfers routed by the Lync Server. To do so, c

Use Case ExamplesPage 145• Create the fourth route to route calls from the Lync Server to one of the ATA extensions. To do so, click Add in the Routin

Dialogic® 4000 Media Gateway Series Reference GuidePage 146 15. Create the fifth route to route calls from the Lync Server to the second ATA extension

Use Case ExamplesPage 14716. Create the sixth route to route calls from the Lync Server to the PSTN. To do so, click Add in the Routing section, and c

Dialogic® 4000 Media Gateway Series Reference GuidePage 148 17. Create the seventh route to route calls from the FSX ATA to the Lync Server. To do so,

SNMP Support For A Dialogic® Diva® Media BoardPage 149CHAPTER 15SNMP Support For A Dialogic® Diva® Media BoardThe Windows® implementation of the Simpl

Initial Configuration and License ActivationPage 153. If your PPC is valid, the following web site will open:Paste your Device Unique ID (DUID) that y

Dialogic® 4000 Media Gateway Series Reference GuidePage 150 3. In the Add Features Wizard window, select SNMP Services and click Next.4.Click Install,

SNMP Support For A Dialogic® Diva® Media BoardPage 1515. After the installation of the SNMP Services has finished, close the Add Features Wizard windo

Dialogic® 4000 Media Gateway Series Reference GuidePage 152 4. In the Properties dialog box, click the Security tab and under Accepted community names

SNMP Support For A Dialogic® Diva® Media BoardPage 1539. Restart the SNMP Service. To do so, right-click SNMP Service in the Services window and selec

Dialogic® 4000 Media Gateway Series Reference GuidePage 154 ifInBytes, ifInPackets, ifInErrors, ifOutBytes, ifOutPackets, ifOutErrorsFor Dialogic® Div

SNMP Support For A Dialogic® Diva® Media BoardPage 155The definition for the ISDN-, DIAL-CONTROL-, and DS1-MIB can be imported into any management app

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Verify The Line Configuration With The Dialogic® Diva® Line Test ToolPage 157CHAPTER 16Verify The Line Configuration With The Dialogic® Diva® Line Tes

Dialogic® 4000 Media Gateway Series Reference GuidePage 158 • the cabling is connected correctly.• the switch type, network type, and ISDN or phone nu

Verify The Line Configuration With The Dialogic® Diva® Line Test ToolPage 159the announcement is stopped and the same DTMF tone is replied with delay

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Dialogic® 4000 Media Gateway Series Reference GuidePage 160 • Verified and failed: If you specify a number, it is verified by the network. If the numb

Verify The Line Configuration With The Dialogic® Diva® Line Test ToolPage 161Fax testWith the fax test you can send or receive a fax document that you

Dialogic® 4000 Media Gateway Series Reference GuidePage 162 To write a message into a trace file1. Click Start Log.2. Click Call or Start to start the

Create a Trace With The Dialogic® Diva® Diagnostics ToolPage 163CHAPTER 17Create a Trace With The Dialogic® Diva® Diagnostics ToolTo create a trace fo

Dialogic® 4000 Media Gateway Series Reference GuidePage 164 2. Click the controller of the Dialogic® Diva® Media Board for which you want to create a

Backing up and Restoring the ConfigurationPage 165CHAPTER 18Backing up and Restoring the Configuration The Dialogic® 4000 Media Gateways provide a res

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Customer ServicePage 167CHAPTER 19Customer ServiceDialogic provides various options and arrangements for obtaining technical support for your Dialogic

Dialogic® 4000 Media Gateway Series Reference GuidePage 168 Dialogic Customer SupportIf the information on the Services & Support site was not suf

Dialogic® Diva® Media Board ConfigurationPage 17CHAPTER 4Dialogic® Diva® Media Board ConfigurationSince Diva SIPcontrol version 1.8, Diva Media Boards

Dialogic® 4000 Media Gateway Series Reference GuidePage 18 To configure Diva Media Board parameters, either click the board name or click the down arr

Dialogic® Diva® Media Board ConfigurationPage 19The Board MonitorIf you click Board monitor on the left hand side, a page opens that allows you to con

Dialogic® 4000 Media Gateway Series Reference Guide Page 2 Copyright and Legal NoticeCopyright © 2008-2011 Dialogic Inc. All Rights Reserved. You may

Dialogic® 4000 Media Gateway Series Reference GuidePage 20 The View Report OptionIf you click View report, the state and the cumulative statistics for

Dialogic® Diva® Media Board ConfigurationPage 21• Link status (Layer 1 state, Layer 1 alarms, Layer 2 state).• Total number of Layer1/Layer2 frames/by

Dialogic® 4000 Media Gateway Series Reference GuidePage 22 •Korea•Mexico• Philippines• Thailand• VenezuelaUSA PRI and BRI• 5ESS Custom (AT&T)•5ESS

Dialogic® Diva® Media Board ConfigurationPage 23• Siemens Hipath 3000• Siemens Hipath 4000• Tenovis QSigFor a list of PBXs that are currently supporte

Dialogic® 4000 Media Gateway Series Reference GuidePage 24

Dialogic® Diva® SIPcontrol™ ConfigurationPage 25CHAPTER 5Dialogic® Diva® SIPcontrol™ ConfigurationThis chapter describes how to configure Diva SIPcont

Dialogic® 4000 Media Gateway Series Reference GuidePage 26 You can now access the Diva SIPcontrol web interface on any of the IP addresses of the comp

Dialogic® Diva® SIPcontrol™ ConfigurationPage 27Configuring Dialogic® Diva® SIPcontrol™At a minimum, a Diva SIPcontrol configuration must contain the

Dialogic® 4000 Media Gateway Series Reference GuidePage 28 Loading an Existing Configuration ProfileDiva SIPcontrol configurations can be saved on the

Dialogic® Diva® SIPcontrol™ ConfigurationPage 292. In the Overview section of the SIP Configuration page, access the Config.-Profiles field, click Bro

Page 3ContentsCopyright and Legal Notice ... 2About This Manual ...

Dialogic® 4000 Media Gateway Series Reference GuidePage 30 3. Enter a name for the saved profile, and click OK.The profile name now appears in the Con

Dialogic® Diva® SIPcontrol™ ConfigurationPage 31GeneralYou can configure the following parameters in the General section when you create or modify a P

Dialogic® 4000 Media Gateway Series Reference GuidePage 32 You can configure the following parameters in the Enhanced section when you create or modif

Dialogic® Diva® SIPcontrol™ ConfigurationPage 33Address NormalizationYou can configure the following parameters in the Address Normalization section w

Dialogic® 4000 Media Gateway Series Reference GuidePage 34 Network InterfacesThe Network Interfaces configuration allows for configuring the global ne

Dialogic® Diva® SIPcontrol™ ConfigurationPage 35You can configure the following parameters when you define or modify a network interface: SIP PeersA

Dialogic® 4000 Media Gateway Series Reference GuidePage 36 You can configure the following parameters in the General section when you define or modify

Dialogic® Diva® SIPcontrol™ ConfigurationPage 37EnhancedYou can configure the following parameters in the Enhanced section when you create or modify a

Dialogic® 4000 Media Gateway Series Reference GuidePage 38 Reply-To expression:You can configure this parameter only if you selected e-phone as Peer t

Dialogic® Diva® SIPcontrol™ ConfigurationPage 39SecurityYou can configure the following parameters in the Security section when you define or modify a

Dialogic® 4000 Media Gateway Series Reference Guide Page 4 How Address Maps Are Processed...

Dialogic® 4000 Media Gateway Series Reference GuidePage 40 Address NormalizationYou can configure the following parameters in the Address Normalizatio

Dialogic® Diva® SIPcontrol™ ConfigurationPage 41AuthenticationYou can configure the following parameters in the Authentication section when you define

Dialogic® 4000 Media Gateway Series Reference GuidePage 42 GeneralYou can configure the following parameters in the General section when you define or

Dialogic® Diva® SIPcontrol™ ConfigurationPage 43Address Normalization For Condition Processing (Using Source Dialplan)You can configure the following

Dialogic® 4000 Media Gateway Series Reference GuidePage 44 You can configure the following parameters in the Conditions section when you create or mod

Dialogic® Diva® SIPcontrol™ ConfigurationPage 45Note for CER files: CER files can be renamed to .pem directly if they are base64 encoded. No bag attri

Dialogic® 4000 Media Gateway Series Reference GuidePage 46 3. In the Diva SIPcontrol web interface, click Upload. After the certificates are uploaded,

Dialogic® Diva® SIPcontrol™ ConfigurationPage 47LDAPThe Lightweight Directory Access Protocol (LDAP), is an application protocol that programs use for

Dialogic® 4000 Media Gateway Series Reference GuidePage 48 Use Case for LDAPIn this scenario, the gateway is connected between the PSTN or PBX and a V

Dialogic® Diva® SIPcontrol™ ConfigurationPage 49LDAP QueryYou can configure the following parameters in the LDAP Query section when you create or modi

About This ManualPage 5CHAPTER 1About This ManualThe Dialogic® 4000 Media Gateway Series are pre-installed with the Windows® versions of the Dialogic®

Dialogic® 4000 Media Gateway Series Reference GuidePage 50 LDAP CacheYou can configure the following parameters in the LDAP Cache section when you def

Dialogic® Diva® SIPcontrol™ ConfigurationPage 51DialplansWith help of the local phone settings, Diva SIPcontrol is able to convert a received call add

Dialogic® 4000 Media Gateway Series Reference GuidePage 52 You can configure the following parameters in the General section when you create or modify

Dialogic® Diva® SIPcontrol™ ConfigurationPage 53Address MapsIn general, address maps should be used for cases that are not covered by the dialplan. Po

Dialogic® 4000 Media Gateway Series Reference GuidePage 54 Enhanced configuration This flag determines whether Diva SIPcontrol uses the new interface

Dialogic® Diva® SIPcontrol™ ConfigurationPage 55

Dialogic® 4000 Media Gateway Series Reference GuidePage 56 Note: If expressions should match from the beginning, prepend the caret symbol ("^&qu

Dialogic® Diva® SIPcontrol™ ConfigurationPage 57Cause Code MapsDepending on the type of SIP peer selected, different default mapping tables are used t

Dialogic® 4000 Media Gateway Series Reference GuidePage 58 Codec ProfilesTo configure a codec profile, click the Add button. To change the settings, c

Dialogic® Diva® SIPcontrol™ ConfigurationPage 59RegistrationsSIP devices can communicate directly if the URL of both devices is known, but in general,

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Dialogic® 4000 Media Gateway Series Reference GuidePage 60 To configure the settings for each user that should register at the same registrar server,

Data Security OverviewPage 61CHAPTER 6Data Security OverviewSince version 2.0, Diva SIPcontrol provides additional security options for transmitted an

Dialogic® 4000 Media Gateway Series Reference GuidePage 62 SRTP can be set for each SIP peer in the Security configuration, as described on page 39. T

Data Security OverviewPage 63• The gateway server certificate has an FQDN (Fully Qualified Domain Name), either in the Certification field CN (Common

Dialogic® 4000 Media Gateway Series Reference GuidePage 64 3. Open the key file with Wordpad, select the contents, paste it into the Microsoft® Certif

Data Security OverviewPage 657. To download the CA certificate, go to the Microsoft® Certificate Services download page for the CA certificate, select

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How Calls Are ProcessedPage 67CHAPTER 7How Calls Are ProcessedIn the following discussion, SIP and PSTN endpoints/interfaces are interchangeable, and

Dialogic® 4000 Media Gateway Series Reference GuidePage 68 Every route defines only one direction. Therefore, at least two routes are needed to suppor

How Calls Are ProcessedPage 69Emergency CallsIn many environments, certain numbers, e.g., 110/112 in Germany or 911 in the U.S., have to be handled di

Dialogic® 4000 Media Gateway FeaturesPage 7CHAPTER 2Dialogic® 4000 Media Gateway FeaturesThis chapter describes the DMG4000 Gateway software features

Dialogic® 4000 Media Gateway Series Reference GuidePage 70 Direct Routing between Two SIP PeersIf you choose to route all calls from the PSTN to the s

How Calls Are ProcessedPage 71Connecting Two SIP Peers to the Same PSTN InterfaceIf you want to connect two SIP peers to the same PSTN interface so th

Dialogic® 4000 Media Gateway Series Reference GuidePage 72 7. Under Routing, create Route 3 and do the following:• Enable both SIP peers as source pee

How Address Maps Are ProcessedPage 73CHAPTER 8How Address Maps Are ProcessedAddress maps are processed as follows:1. Get the first map rule of the add

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How Call Addresses Are ProcessedPage 75CHAPTER 9How Call Addresses Are ProcessedThe call addresses provided by the caller can be modified at different

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How Numbers Are ProcessedPage 77CHAPTER 10How Numbers Are ProcessedDiva SIPcontrol provides two mechanisms for number processing. Both mechanisms can

Dialogic® 4000 Media Gateway Series Reference GuidePage 78 • Diva SIPcontrol's number normalization function does not remove outside access digit

How Numbers Are ProcessedPage 79Common Results ExamplesNote: In all examples, the hyphen ("-") is only used for clarification. It must not

Dialogic® 4000 Media Gateway Series Reference Guide Page 8 • Basic call incl. numbering services: • Called Party Number • Calling Party Number• Redire

Dialogic® 4000 Media Gateway Series Reference GuidePage 80 International Dial Prefix by Number TypeTask: A call that has an international dial prefix

Cause Code MappingPage 81CHAPTER 11Cause Code MappingIf Diva SIPcontrol uses Microsoft® Office Communications Server 2007 or Lync Server 2010 as a SIP

Dialogic® Diva® SIPcontrolTM Software 2.5 Reference GuidePage 82 SIP Response Code to ISDN Cause Code 47 Resource unavailable 503 Service unavailable5

Cause Code MappingPage 83Default Cause Code Mapping for Microsoft® Office Communications Server 2007 and Lync Server 2010 PeersDiva SIPcontrol include

Dialogic® Diva® SIPcontrolTM Software 2.5 Reference GuidePage 84 Microsoft® Office Communications Server 2007 and Lync Server 2010 ISDN Cause Code to

Cause Code MappingPage 85Microsoft® Office Communications Server 2007 and Lync Server SIP Response Code to ISDN Cause Code 127 Interworking, unspecifi

Dialogic® Diva® SIPcontrolTM Software 2.5 Reference GuidePage 86 502 Bad gateway 38 Network out of order503 Service unavailable 41 Temporary failure50

Software UninstallationPage 87CHAPTER 12Software UninstallationNote: If you want to upgrade from Diva SIPcontrol version 1.5.1, DO NOT uninstall the

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Event LoggingPage 89CHAPTER 13Event LoggingA computer with Diva SIPcontrol installed can write the following types of events into the System Event Log

Dialogic® 4000 Media Gateway FeaturesPage 9Supported RFCs• RFC 2617 - HTTP Digest Authentication• RFC 2833 - RTP Payload for DTMF Digits, Telephony To

Dialogic® 4000 Media Gateway Series Reference GuidePage 90 WarningsA warning is an event that is not necessarily significant but can indicate a possib

Event LoggingPage 914009 Available/changed licensed channels <Licensed channels>.List the amount of licensed channels. If no license file is rea

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Use Case ExamplesPage 93CHAPTER 14Use Case ExamplesDiva SIPcontrol is designed to support standard VoIP RFCs, therefore, the usage of Diva SIPcontrol

Dialogic® 4000 Media Gateway Series Reference GuidePage 94 3. Under Network Interfaces, enable the local loopback interface by enabling one or more li

Use Case ExamplesPage 955. Create two routes: one for each direction (SIP to PSTN and PSTN to SIP). • Configure the SIP to PSTN route. To do so, open

Dialogic® 4000 Media Gateway Series Reference GuidePage 96 Use Case for Microsoft® Exchange Server 2007This configuration scenario describes the neces

Use Case ExamplesPage 978. In the Network Interfaces section, set the listen ports of your Ethernet adapter to 5060, and enable the listen port by che

Dialogic® 4000 Media Gateway Series Reference GuidePage 98 10. Configure one PSTN to SIP route and one SIP to the PSTN route.• For the PSTN to SIP rou

Use Case ExamplesPage 99Use Cases for Microsoft® Office Communications Server 2007The following scenarios describe common configurations for the gatew